Customer Care


Terms & Conditions

Shipping

Your order will usually be shipped within 2 to 3 working days of your purchase. All orders are shipped from our office in Aarhus

Orders are typically delivered between 2 to 3 days in Denmark and within 5 to 7 days for the rest of the World with UPS. The offer is non transferable or redeemable for cash or credit towards any purchase. Valid only on mood-ist.com. The offer is subject to change or expire at any time at the discretion of Mood-ist.com

Mood-ist is not responsible for any customs or import fees. This is up to the destination country and cannot be controlled by Mood-ist. Customers must pay any possible fees for the entrance of their goods into their territory. Please contact your country’s customs office for more information on these fees.
If your billing address is in Australia, Europe, Iran, New-Zeland, United States or Japan, and to avoid any customs or import fees, please proceed your purchase directly on our website.

The customer can track their parcel by using the tracking number sent by email as soon as the order is on its way on UPS.

If you have any questions please contact our customer service info@mood-ist.com

Payment & Security

The prices displayed on the website are in Danish Kroner, converted in Euros, VAT included, shipping excluded. For your convenience, we have listed the prices in multiple currencies but you will be charged in Danish Kroner the date the order is made, as it is the only currency we are able to accept.

Mood-ist is doing its best to guarantee the accuracy of prices on the website, but errors can occur, and it could happen that the price of some products are incorrect. In this case, we will contact you to ask you if you would like to maintain the order at the new price or if you want to cancel the order. Mood-ist will not be held responsible for supplying a product whose price is incorrect.

Mood-ist can modify the prices indicated on the website at any time and without advanced notice. However, the new prices will be applicable only to new orders and not to those which have already have been processed. The prices customers are charged are the prices applicable on the date of the order.

Payment of the total price of the products and shipping costs may be made by Visa, Credit Card or Mastercard. The customer must have access to a dedicated banking establishment security space which ensures secure online banking. Mood-ist accepts payments via Paypal. Unfortunately we cannot accept COD (Cash on Delivery), money orders and cheques.

Repair

A broken Mala is meant to symbolise a broken cycle. Your Mala accomplished what it was meant for. It's a sign to bring new intentions into your life as your current ones no longer serve you.

While we will happily fix that karmic cycle for you, just remember maybe it's time for you to find a new intention. A new focus of your energies. A new direction to send your love. And have faith that it will take you to a bigger and better place.